Search our FAQ's for additional information
Goddiva provides a 7 day free return policy from the date the order is received.
Ensure you have the correct order ID. Additionally, you'll need either the email address or the last 4 digits of the phone number that was used when the order was placed.
It can take 5-10 business days (excluding weekends & Public Holidays) from the date delivered back to us for a refund to be issued. Once your refund is processed, you will receive an email notifying you. To track the date your order arrived back please use https://fynd.clickpost.ai/
Goddiva specialises in occasion wear which is at times a single use item, each return parcel and item is thoroughly checked and approved before a refund is actioned. This process takes 5-10 business days from the date receivedIf your returned item does not meet our return criteria outlined below, your return will be refused and your item(s) returned to youRefunds will NOT be granted on the following criteria, and the item(s) will be sent back to you at our own cost:
We apologise if an item in your order has been refunded. Occasionally, items become unavailable due to high demand. If this occurs, we'll contact you to confirm any changes. Other items in the order will be shipped, and the out-of-stock item refunded. Please note, dispatched items cannot be cancelled.
Yes, you can return sale items! Any items purchased in sale must be sent back to us within 7 days of delivery. A refund will be issued providing the garment is in its original condition and packaging. Delivery & Returns Page
You have 7 days from the date the order is received to initiate a return on our returns portal. We cannot accept returns outside of the 7 days return and exchange policy. After the 7 day return period has lapsed you will no longer be able to register a return through our returns portal.
Please note that any external returns sent to us in error are not prioritised due to internal workloads. If we locate your item(s) you will be notified, and they will be returned to you at your own expense.
You will find your unique tracking number and courier link in your shipping confirmation email. Please double check your spam/junk folders if you can’t see the email in your main inbox. If no results show, please contact us on info@goddiva.in
tracking URL https://fynd.clickpost.ai/
If your order tracking is showing as delivered but hasn't arrived. Here's what you can do in such a situation:
1.Check with neighbours or household members: Sometimes, the carrier may have left the package with a neighbour or someone else in your household. Check with them to see if they have received the package on your behalf
2. Double-check the delivery status: Verify the delivery status of your order by checking the tracking information provided in your shipment email. Sometimes, there can be a discrepancy in the tracking system, or the package may have been marked as delivered in error. Make sure to review the tracking details thoroughly.
3. Reach out to Goddiva! If you've followed the above steps and still haven't located your package, contact our customer service team (info@goddiva.in) Explain the situation and provide our team with the relevant details, including your order number and tracking information. We can assist you further by contacting the carrier or initiating a replacement or process a refund if necessary.
If your order has exceeded the estimated delivery date, you can find the reason for its delay on your order tracker. Additionally, please check your emails in case the courier has requested additional delivery details.
For further assistance, simply alert our customer care team (info@goddiva.in) providing your order details
Our dispatching team is working on your order immediately to ensure a quick shipment! Unfortunately this means we can not edit the details in your order. If you would like to request a cancellation please email our CS team at info@goddiva.in with your order details.
Not to worry, our emails like to go on little adventures into your spam or junk folders, please check these folders and if they are still not there then please contact us on along with the shipping address you used to place the order to info@goddiva.in and we’ll get one over to you as soon as possible.
Regrettably we are unable to change the shipping or billing address on an order once it's been placed. This is for security reasons and to avoid fraudulent charges. If you have made a mistake on your order please contact our customer service team info@goddiva.in with your order details. Our team will cancel and refund the order where applicable.
If you are missing an item, please do not worry! Simply send your order details over to info@goddiva.in with the courier tracking number, so that our dispatching team can investigate and help resolve the error
Sometimes mistakes can happen and you may receive the incorrect item in your order!
Please don't panic! We take full responsibility for these dispatching errors, and we understand how important it is for you to receive the correct item promptly.
To rectify the situation, our team will arrange for the correct item to be shipped to you immediately. Simply alert our customer care team (info@goddiva.in) providing your order details and the information of the item received in error.
To ensure a smooth replacement process, we kindly request the following from you:
1. Pack the incorrect item securely in its original packaging, if possible.
2. raise a return on our return portal
3. Hand over the parcel to the pick up person.
Once we receive the incorrect item back, our team will expedite the shipment of the correct item to you.
Once your order has been dispatched you will receive a shipment email containing your unique tracking number! Please double check your spam/junk folder for this email. This tracking number will allow you to follow your parcel as it makes its way through the transit network! Please note, it can take a day or two for the tracking details to be updated on the system, if you don't see your parcel information straight away please check again after 24-48 hours.Please see our delivery and returns page for all the estimated delivery time framesDelivery & Returns Page
We apologise for any inconvenience caused by receiving a damaged or defective item. We understand that this can be frustrating, and we want to assure you that we are here to help resolve this issue for you.
If you have received a damaged or defective item, please reach out to our customer service team as soon as possible (info@goddiva.in) Provide them with details about the issue, including the order number, a description of the damage or defect, and any supporting evidence such as photographs if available. This will assist us in quickly assessing the situation and finding the best solution for you.
Our customer service team will guide you through the return process for the damaged or defective item. Depending on the situation, we may offer a replacement, a refund, or another suitable resolution to ensure your satisfaction.
We understand that it can be frustrating when the tracking information shows that your order has been delivered, but you haven't received it. In such situations, here are a few steps you can take: Verify the delivery address: Double-check the shipping address you provided to ensure it is correct and matches the one on the tracking information. Sometimes, incorrect addresses or incomplete information can lead to delivery errors.Check with neighbours or building management: In some cases, the package may have been delivered to a neighbour or received by the building management. Check with them to see if they have any information about the delivery.Contact our CS team (info@goddiva.in) and explain the situation. We will be able to assist you initiating an investigation into the missing package.Remember to remain calm and patient throughout the process, as it may take some time to resolve the situation. The shipping carrier and Goddiva will do our best to assist you in locat ing the package and finding a satisfactory resolution.
Unfortunately, we do not offer additional discounts on top of our sale items. Only one discount code can be applied per order. Discounts are valid on all full price Goddiva items only.
Once you have selected your desired dress(es), simply go to the check out page, there you will find a discount code box, enter the code and click ‘apply’ – it's that simple. Discounts are valid on all full price Goddiva items only.
Please note, promotion codes are only valid on the date stated, after this time the code will no longer apply.
There are a few ways for you to keep up to date with what’s happening with Goddiva; Sign up to newsletter
▫ Follow us on X (Twitter), Instagram and Facebook – just search for Goddiva Fashion (Don’t
forget to follow and like our posts)
Firstly, make sure that you have put in the correct details by checking all information carefully. The payment may have been declined for the following reasons.
Please contact your bank to ensure there are no problems with the card. After this, please contact us with details of any error messages received and we will investigate further. You can do this by emailing Customer Service Team info@goddiva.in
*Declined payments are temporarily held as pending by your account/card provider before being returned back to you.
Refunds can only be sent back to the original payment method used in the original charge. It’s not possible to send a refund to a different destination (e.g: another card or bank account) Refunds to expired or cancelled cards are handled by the customer’s card issuer and, in most cases, credited to the customer’s replacement card. If no replacement exists, the card issuer usually delivers the refund to the customer using an alternate method (e.g., cheque or bank account deposit)
Sorry to hear you are unable to login! Have you tried our forgotten password link? If you have not received your reset password email, it might be the case that your order was placed as a guest! In such cases you will need to register for a Goddiva customer account
At Goddiva we really appreciate our customers and all your support!If you sign up for a customer account, you will begin to collect VIP points with every order you place!
You will receive points for the following:
Follow on Instagram
Like us on Facebook
Once you collect enough points you will be able to redeem these for different rewards!Don't worry you'll be notified by email once you have enough points to use your discounts on your next order
We accept various payment methods, including all major credit/debit cards, UPI.
At checkout, you will see the available payment methods for your order.
Goddiva is an online brand only. By all means, you can place an order for your desired style and if it is not suitable then we will offer you a full refund within 7 days of your delivery date.
Please, contact info@goddiva.in with your name, shipping address and the SKU of the style(s) you’d like to purchase. Our team will assist you further
All our available colours and sizes are listed on the website. If you can not find what you are looking for we offer back in stock notifications! Simply subscribe on the product page by selecting the out of stock style. You will be prompted to add your email address for the notifications.
We understand that it can be disappointing to learn that an item you ordered is out of stock, and we apologise for any inconvenience this may have caused.
In the event that an item you ordered is out of stock, we take the following steps to address the situation:
Notification: Our team will promptly notify you via email regarding the out-of-stock item. We will provide you with information on the specific item that is unavailable and issue you with a full refund back onto the original payment method
There is a size chart available on the product page and through the link below
Our refund can take 5-10 business days from the date they are received back to our warehouse. Please note that during busy sale seasons this time frame may take slightly longer due to high volume of packages moving through our warehouse
Unfortunately, discount codes cannot be combined during
promotional periods. Only one discount code can be applied per order.
Cancellations requests can be made directly through your
customer account page. Cancellations can only be processed within 1hr of
purchase. Simple login to your account and select amend order.
Our dispatching team processes and picks orders as soon as
they come through to ensure a quick delivery. Due to the high volume of
orders it is not always possible to cancel orders on request via our Cs team
info@goddiva.in)
Yes, gift cards can be used during sales and promotions.
Simply apply your gift card code at checkout.
Some popular items may be restocked, but availability can be
limited. We recommend signing up for stock alerts to be notified when your
favourite items are back.
Adding an item to your basket doesn’t reserve it. Products
are only secured once your order is completed.
We recommend placing orders as early as possible during the
holiday season to ensure timely delivery. Please refer to our holiday shipping
& delivery page
Delivery times may be longer than usual during the holiday
season due to high demand. We appreciate your patience and understanding, and
we’ll do our best to get your order to you as quickly as possible!
Yes, our customer service team will be available to assist
you during the holiday season. However, there will be limited service during
the public holidays
Please check our support hours https://goddiva.in/pages/faq
🚫 1st January 2026
You can reach our customer service team via email info@goddiva.in and across our socials
for any order-related inquiries. We aim to respond as quickly as possible,
though response times may be longer during peak periods.
Our customer service team are available by email and across our socials
We strive to respond to all inquiries promptly during our operational hours, outside of hours responses may take up to 48-72 hrs
Our Customer Service Team's Operating Hours:
Monday-Friday: 9:30am - 5:30pm
Saturday-Sunday: CLOSED (including Public Holidays)
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